We offer a guaranty for unconditional refundment within 7 days.. If 7 days have gone by since the day your purchase( start counting from the day you received the parcel), unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please do not send your purchase back to the manufacturer.
1.Customers need to contact us via email.
2.Customer service review your return and will send the return address back to our customers.
3.Customers send the item back to us and send us the tracking number or shipping receipt to trace the shipment after you return the bag
4.Once we received the returned bag, we will issue the refund back to your account.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, pls send us an email at email@example.com
1.Products with quality-related issues .
kattee.com will be responsible for return shipping fees (the shipping receipt),and we will initiate shipping fee to your account when we received the return package.
2.Products with no quality-related issues.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We strive to make every customer the center of attention. If you have any inquiry or questions about our products and service, please feel free to contact us. We will reply your E-mail within 24 hours.
401 North Tryon Street, 10th Floor 1132
Charlotte, NC 28202